DEF CON 34, BSides Las Vegas and what the future of AI in security really looks like
Every year I leave Hacker Summer Camp in Las Vegas with a head full of ideas, questionable stickers and at least a dozen new things I want to try when I get back home. Between DEF CON 34 and BSides Las Vegas, this year was no different. The tone around AI has changed The conversations […]
AI in the helpdesk for MSPs: What to automate and what to keep human
Every growing MSP hits the same wall. Ticket volume climbs faster than you can hire experienced techs to handle it. Escalations stack up, onboarding drags and the knowledge that keeps service running lives in a few senior engineers’ heads, leaving a little more every time someone moves on. That’s the reason AI in the helpdesk […]
Everyone wants AI agents. Few are ready to govern them.
The conversation around AI is about to shift again. Copilot introduced the idea of AI assistance inside everyday work. The next phase is agentic AI, where software doesn’t just assist people, but also takes action, coordinates tasks and interacts with systems on their behalf. That’s the context for Agent 365. Microsoft describes it as a single place to observe, govern and secure agents across the organization, with visibility into agents built […]
Microsoft 365 E7: When it makes sense for MSPs and their SMB customers and when it doesn’t
Microsoft is no longer treating AI as a standalone add-on. With Microsoft 365 E7, they’re making a much bigger bet: that AI, security and identity should be bought, governed and scaled as one platform. That may sound like the natural next step, but for most SMBs, it’s not. The real issue is not what E7 includes. It’s whether SMB customers are actually ready […]
Secure AI for SMBs: How MSPs can support with Microsoft Copilot Business, Purview and Defender Suites for Business Premium
AI tools are now a part of everyday work. From drafting emails to summarizing documents, the productivity gains are clear. What’s easier to overlook are the security risks tied to AI use. Without the right safeguards in place, company data can be exposed as AI tools are adopted. Most SMBs don’t have a dedicated security team to manage this on their own, so they’re particularly at risk. This is where MSPs can play a key role in guiding their SMB customers through secure AI adoption and use. To help MSPs […]
